This is my home, office and billing address
(Naše fakturační adresa):
26701 Králův Dvůr
Invoicing business numbers
We work with the individual clients and it is very difficult for us to compete with the big group tour companies who get many clients and thus many reports on the trip advisor. Nevertheless we win every year the TA Certificate Of Excellence. THANK YOU FOR YOUR SUPPORT!
1. CONTACT Please contact us as ahead as possible, to prevent the stress and overbooked situations. Working hours: daily 7:00 - 22:00 local time.
Clients who book first, get the tour. When we get overbooked we do not arrange any unknown guides, we use only the proven-quality staff!
It will make the process faster and easier if you use our booking form - click this:Book a Tour
For the early bookings please send the detailed email request (mention: your last name, hotel, dates, time, telephone number, budget). If you book last minute please rather call us or send SMS. We will exchange some informative emails and send you the final confirmation .
We check emails daily between 18:00-22:00 (local time). We lead the tours during the day and we focus on our current clients. We do not follow the emails on our mobile phones.
Last minute requests and changes - call mobile: +420 777 225 205
3. TOUR Our guide will call to the hotel to reconfirm your tour in the evening before the tour. Maybe get in touch with you or leave a message at the reception. The final details and itinerary are set directly between the guide and the clients. We start every tour with the "info session" - 10 min. free of charge!
4. PAYMENT Clients mostly like the freedom to pay at the end of the tour directly to the guide. So they pay only the time they have really consumed. If you prefer non-cash payments: we kindly ask you to pay ahead . We will send you the Pay Pal money request and you just easilly fill the form, and wire the money (even if you do not have any Pay Pal account.)
Communication and problems
If you have any problem, suggestion or a question please contact directly the owner Šárka (email@example.com, +420 777 225 205). I really care about the quality and learn from every tour report.
We usually pick up the phones from 7 am to 10 pm, local time (GM1)
We usually reply the emails in the local evening time 18:00-22:00, within 12-24 hours.
We prefer to solve all the communication, by emails. We use several email addresses with various suffixes to overcome the spam blocking problems.
IF YOU DO NOT GET ANY REPLY it is maybe only because of strong spam control. Try to add us into the white list and send us other of your email addresses with a different suffix. It will definitely help us, if you also send one more email from a different address, include more details: dates of your visit, name of your Prague hotel , your complete name and tours you would like to book, your mobile phone number.